Refund policy

Return, Exchange & Refund Policy

At Ivory Stitch, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

1. Return & Exchange Window

Return or exchange requests must be raised within 3 days (72 hours) of receiving your order.

To initiate a return or exchange, contact us at:

Email: hello.ivorystitch@gmail.com
Phone: +91 88289 95454

Please mention your Order ID when contacting us.

2. Returns

Returns are allowed within 3 days of delivery.

For a customer-initiated return due to reasons such as:

Change of mind
Size or fit preference
Colour preference
Product not meeting personal expectations

a ₹99 return fee will be deducted from your refund.

Ivory Stitch will arrange the return pickup. You do not need to ship the product yourself.

Return Conditions

The product must be:

Unused and unworn
Unwashed
Free from stains, marks, perfume, or damage
Returned with original tags attached
In its original packaging
Accompanied by the invoice/order details

Returns that do not meet these conditions may be rejected after quality inspection.

3. Exchanges — Completely Free

Exchanges are completely free at Ivory Stitch.

There is no exchange fee and no pickup or shipping charge for an eligible exchange.

Exchange requests must be raised within 3 days (72 hours) of delivery and are subject to product and size availability.

The replacement product will be shipped after the returned product passes our quality inspection.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Different from what you ordered

please contact us as soon as possible with your Order ID and clear photographs/videos of the product.

In such cases, there will be no return or exchange charge.

Ivory Stitch will arrange the pickup completely free of cost and provide an appropriate replacement or refund, depending on the situation.

5. Sale & Discounted Products

Sale and discounted products are not eligible for returns.

However, eligible sale products can be exchanged, subject to availability.

Exchanges on sale products are completely free.

6. Refunds

Once the returned product reaches us, it will undergo a quality inspection.

After the return is approved, the refund will be processed to the original payment method within 7 working days.

The applicable ₹99 return fee will be deducted from customer-initiated returns.

No deduction will be made for approved returns involving damaged, defective, or incorrect products.

7. Order Cancellation

If you cancel your order before it has been fulfilled or dispatched, the order will be cancelled and the full amount will be refunded with no deduction.

Once an order has been fulfilled or dispatched, it cannot be treated as a pre-fulfillment cancellation.

8. RTO (Return to Origin)

If an order is returned to Ivory Stitch due to an unsuccessful delivery, refusal to accept the package, incorrect/incomplete address, or other customer-related delivery failure, it will be treated as an RTO.

For RTO orders, a flat ₹99 RTO charge will be deducted from the refund.

This ₹99 charge applies regardless of the reason for the RTO.