Shipping policy

Shipping Policy – Ivory Stitch

At Ivory Stitch, we aim to deliver every order safely and on time.

Order Processing & Dispatch

All orders are shipped from our warehouse in Mumbai or through an authorized fulfillment partner.
Orders are typically processed within 24 hours of order confirmation.
Orders placed before 1:00 PM are generally dispatched the same day.
Orders placed after 1:00 PM are generally dispatched on the next business day.
Processing and dispatch timelines may vary during sales, festivals, holidays, or high-volume periods.

Delivery Timelines

Mumbai: 1–2 business days
Rest of India: 6–7 business days

Delivery timelines are estimates and may vary depending on the delivery location, courier partner, weather conditions, or other circumstances beyond our control.

Shipping Charges

Free shipping across India on all orders.
Cash on Delivery (COD) is available at an additional charge of ₹120.
Prepaid orders (5% OFF) do not have any additional shipping charge.

Delivery Conditions

Orders will be delivered to the address provided at checkout.

Ivory Stitch is not responsible for delays or failed deliveries caused by:

Incorrect or incomplete address details
Recipient unavailability
Inaccessible delivery premises
Incorrect contact information provided at checkout

Once an order has been dispatched, address changes or redirection requests cannot be accommodated.

Failed Deliveries & RTO

If a delivery cannot be completed due to reasons such as incorrect address, recipient unavailability, or repeated unsuccessful delivery attempts, the order may be returned to Ivory Stitch as Return to Origin (RTO).

For RTO orders:

A flat ₹99 RTO charge will be deducted from the refund.
If the customer requests the order to be shipped again, additional shipping charges may apply.

Force Majeure

Delivery timelines may be extended due to circumstances beyond our control, including:

Heavy rains, floods, or extreme weather
Strikes, bandh, or transportation disruptions
Government restrictions
Natural disasters or other unforeseen events

In such cases, we will work with our courier partners to deliver the order as soon as possible.

Damaged, Defective or Missing Items

Any claim regarding a damaged, defective, incorrect, or missing item must be reported within 36 hours of delivery.

Please contact us with:

Order ID
Clear photographs of the product and packaging
Unboxing video, if available

Once the claim is verified and approved, Ivory Stitch will arrange the required resolution at no additional cost to the customer.

Claims reported after 36 hours may not be accepted.

Cancellation

Orders can be cancelled before fulfillment or dispatch.

If an order is cancelled before fulfillment, the full amount will be refunded with no deduction.

Once an order has been fulfilled or dispatched, it will be subject to our Return & Exchange Policy.

Liability Disclaimer

Ivory Stitch is not responsible for:

Delays caused by courier partners
Delays caused by circumstances beyond our control
Failed payment authorizations
Incorrect or incomplete information provided by the customer

Tracking & Delivery Updates

Once your order is dispatched, tracking details will be shared with you via SMS, WhatsApp, or email, along with the shipment tracking link.

All Ivory Stitch shipments are handled through our courier partners, including Delhivery, and deliveries may require OTP verification at the time of delivery.

Customers can use the tracking link provided to check the latest shipment status and estimated delivery updates.

Please ensure that the mobile number provided at checkout is active and accessible, as it may be required for delivery communication and OTP verification.